Users

Users are the people who access your application. Each user has credentials, a membership status, and optional device restrictions.

Credentials Types

Authgate supports two types of user credentials:

Username/Password Users

• Traditional sign up and login with username and password
• Password can be changed
• Users can extend their membership with a new license code

License Code Users

• Sign up and login using a Credentials License
• Credentials can’t be changed
• The membership is active until the license expires

Membership Status

Every user has a membership that can be either:

• Active - User can access your application
• Inactive - User is blocked from accessing your application

Memberships can be:

• Time-based - Active until a specific date/time
• Lifetime - Active forever

Adjusting Memberships in Bulk

You can select multiple users and adjust their memberships at once:

Duration Adjustments:

• Extend - Add time to memberships (e.g., “3d 4h 30m” = 3 days, 4 hours, 30 minutes). Useful for compensating downtime or giving bonuses
• Reduce - Subtract time from memberships (useful for refunds or corrections)

Lifetime Access:

• Grant Lifetime Access - Make memberships permanent for selected users
• Remove Lifetime Access - Revoke lifetime status and revert to time-based

Optional Reason:

• Add a note explaining why you’re making this adjustment (helps with record-keeping)

Important:

• You can’t extend/reduce duration and grant lifetime at the same time
• You can’t grant and remove lifetime access simultaneously
• Users who already have lifetime can’t be upgraded further (unless you remove their lifetime first)

Device Restrictions

Control how many devices a user can register:

• Number of Devices - Maximum number of devices this user can register
• Number of Simultaneous Sessions - Number of devices that can be logged in concurrently

When device authentication is enabled, users register their device (identified by hardware ID) automatically during sign-up or first login. This prevents account sharing and ensures user accounts are used on authorized devices only.